Position: Retail Operations Systems Technician

Job Type: Full Time

Department: Board

Location: HOLLYWOOD

Posted: 09/19/2022

Job Description

The incumbent in this position is responsible for proactively monitoring, managing and responding to system alerts at the Seminole Tribe of Florida Inc.’s Board Retail Information Technology Operations using a variety of monitoring tools. The individual monitors, diagnoses, analyzes, and anticipates technical/performance issues before becomes a problem/incident, to ensure the operational uptime of all STOFI business services, primarily Point of Sale (POS) environment. In addition, the incumbent also provides first and second level retail support by resolving incidents and service requests using standardized incident management and request fulfillment processes. The individual demonstrates an aptitude for working with enterprise line-of-business applications and systems, and interfaces in related analysis, diagnosis and resolution of technical issues. This position is ultimately responsible for supporting all retail staff incidents and requests, and tracks them to conclusion in line with the department Service Level Agreement (SLAs) and quality standards. Bachelor’s Degree in Information Technology or a related field, or an Associate’s Degree, High School Diploma or equivalent GED and college-level course work and a current technology certification such as A+ OR Net+ is required. Minimum of two (2) years of experience working in a customer-facing support role within an enterprise environment is required. Demonstrated working knowledge of Point Of Sale environments is preferred. Possession of a valid FL Driver’s License is required. Must demonstrate excellent organizational and interpersonal skills. Must have the ability to travel to all STOF Reservations and work a flexible work schedule including evenings, weekends and holidays.

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