Welcome to the Seminole Tribe of Florida! We are looking for professional, innovative and team-oriented individuals who want to provide our Tribal members with excellent services to each residence and location.
Position: Helpdesk Supervisor
Job Type: Full Time
Department: Information Technology
Location: HOLLYWOOD
Posted: 08/08/2023
Job Description
The Helpdesk Supervisor is responsible for delivering the highest standards of technical customer support to all Tribal government employees, while consistently meeting or exceeding established department Service Level Agreement (SLAs). The individual develops and evolves the IT Support Operation Center strategy based on the Seminole Tribe of Florida’s annual Information Technology strategy and vision. This position ultimately has ownership of enterprise incident management and request fulfillment in its entirety and manages escalations and problem identifications throughout the process. This position has overall management responsibilities for the Helpdesk Technicians; coordinating schedules, performance evaluations, training plans and providing daily technical guidance to staff members. Bachelor’s degree in information technology or a related field is required. Minimum of three to five years of experience working in a customer-facing support role within an enterprise environment is required. Foundation/Basic Level Information Technology Infrastructure Library (ITIL) accreditation is preferred. Possession of a valid Florida Driver’s License is required. Demonstrate Excellent English written and oral communication skills. Ability to travel to all STOF Reservations and work a flexible work schedule including evenings, weekends, and holidays. This position may require to travel 25% of the time.
Benefits:
The Seminole Tribe of Florida provides a comprehensive benefits package.
The Seminole Tribe of Florida is a drug free workplace, drug screening is a requirement of employment. We exercise Native American preference.