Welcome to the Seminole Tribe of Florida! We are looking for professional, innovative and team-oriented individuals who want to provide our Tribal members with excellent services to each residence and location.
Position: Helpdesk Technician II
Job Type: Full Time
Department: Information Technology
Location: BIG CYPRESS
Posted: 10/28/2024
Job Description
The incumbent in this position is responsible for providing support to the Health & Human Services Departments through end-user voice and electronic communications, and handling the resulting incidents and service requests using standardized incident management and request fulfillment processes. The individual identifies, researches and resolves the more complex technical problems and provides resolution of escalated issues of higher difficulty to the subject matter experts. The incumbent may provide coaching or assist less experienced team members. This position is ultimately responsible for ownership of all customer incidents and requests, and tracks them to conclusion in line with the department Service Level Agreement (SLAs) and quality standards. Bachelor’s Degree in Information Technology or a related field, or Associate’s degree or High School diploma or equivalent GED and college-level course work and a current technology certification such as A+ OR Net+ is required. A minimum of three (3) years of experience working in a customer-facing support role within an enterprise environment is required. Possession of a valid FL Driver’s License is required. Demonstrate Excellent English written and oral communication skills. Ability to travel to all STOF Reservations and work a flexible work schedule including evenings, weekends and holidays.
Benefits:
The Seminole Tribe of Florida provides a comprehensive benefits package.
The Seminole Tribe of Florida is a drug free workplace, drug screening is a requirement of employment. We exercise Native American preference.